Keep Your Website Running Smoothly with Our Care & Support Plans
Your website is a critical part of your business! It represents your brand, engage your customers, and drive sales. Just like any other asset, it needs regular care to stay in top shape.
Why Website Care is Important
 At Techbonko Digital, our Website Care & Support Plans are designed to ensure your website remains secure, up-to-date, and optimized for peak performance.
Regular updates and security checks help protect your website from malware, hacks, and potential vulnerabilities.
Continuous real-time backups that store multiple versions, allowing quick recovery in case of errors or unexpected issues.
Immediate alerts and responses in the rare event of website downtime, ensuring minimal interruption to your online presence.
Optimized performance ensures that your website loads quickly, providing a better experience for your visitors.
Frequent checks and updates prevent broken links, outdated content, and technical issues that can negatively impact user experience.
A monthly email summarizing updates, backups, security scans, and key performance metrics.
Let us take care of your website so you can focus more on what you love doing
Website Care Plans
With our website care plans, you’ll have a dedicated team keeping your website running at its best—whether it’s updates, troubleshooting, proactive monitoring or general support. Protect your brand’s online presence, optimize your site’s performance, and ensure it always provides a seamless experience for your customers.
Essential Care
For standard websites that want reliable, consistent maintenance to keep their website secure, updated, and running smoothly.- Regular core software Updates
- Security optimization
- Weekly plugins protective tools updates
- Weekly cloud backups
- Monthly offline backup
- Broken links check and updates
- Uptime monitoring & issue resolution
- Monthly maintenance reporting
- Emergency 24/7 support
- firewall protection & advanced security
- Product listings, descriptions & pricing updates
- Stock level review & inventory update
- Unlimited website edits
- Speed optimization
Premium Care
For advanced functionality websites needing security, regular edits and round-the-clock support- Regular core software Updates
- Security optimization
- Weekly plugins protective tools updates
- Daily cloud backups
- Weekly offline backup
- Broken links check and updates
- Uptime monitoring & issue resolution
- Monthly maintenance reporting
- Emergency 24/7 support
- firewall protection & advanced security
- Product listings, descriptions & pricing updates
- Stock level review & inventory update
- Unlimited website edits
- Speed optimization
Got Questions? We've Got Answers
FAQs
We want to ensure you have all the information you need to make the best decision for your business. Below are some of the most frequently asked questions from our clients. If you don’t find the answer you’re looking for, feel free to contact us directly.
What’s included in a website care plan?
Our website care plans cover everything needed to keep your site secure, updated, and performing at its best. Depending on the plan you choose, this can include regular software updates, security monitoring, backups, performance optimization, SEO monitoring, and more. Our goal is to provide peace of mind while you focus on growing your business.
What’s the difference between the Essential Care and Premium Care plans?
Our Essential Care plan is designed for growing brands that need basic maintenance and support, including regular updates, security monitoring, and backups. The Premium Care plan, on the other hand, offers advanced features such as unlimited website edits, speed optimization, inventory review and priority support for more complex needs.
What happens if my website goes down or is hacked?
With our care plans, we monitor your website 24/7 for any downtime or security issues. If your site experiences downtime or a security breach, we’ll work swiftly to resolve the issue. Our Premium Care plan also include firewall protection and advanced security monitoring for an extra layer of defense.
How do backups work, and where are they stored?
We perform automatic backups as part of both our Essential and Premium Care plans. For Essential Care, offline backups are done monthly, while Premium Care includes weekly offline backups. All backups are securely stored off-site, ensuring you have a reliable restore point in case of data loss or unexpected issues.
Can you help with content updates and website changes?
Yes! Our Premium Care plan includes a monthly allowance for content and image updates to keep your site fresh and relevant. For additional content updates or if you’re on the Essential Care plan, you can contact us for support, and we’ll provide a quote based on the scope of your changes.
What if I have an emergency issue with my website?
Our Premium Care plan includes priority support, giving you fast access to our team for urgent issues. For Essential Care clients, we offer email support for general inquiries and will respond as quickly as possible to any emergency needs.
What if I decide to cancel my care plan?
You can cancel your care plan at any time. While we’re confident in the value we provide, we understand that business needs change. Just let us know, and we’ll handle the cancellation without any penalties or hidden fees.
What payment options are available for care plans?
We offer flexible payment options, including monthly, quarterly or annual billing. Annual payments come with a discount for clients who prefer the convenience of paying upfront. Contact us for more details on setting up the best payment option for your plan.
Why do I need a website care plan?
A website care plan ensures that your site remains secure, functional, and up-to-date. Regular maintenance helps prevent security vulnerabilities, keeps your site running smoothly, and minimizes downtime. By staying proactive, we catch and fix issues before they impact your business.
Will my website go offline during maintenance?
No, your website will remain live and accessible during most maintenance activities. In the rare case that we need to take your site offline for a specific update, we’ll notify you in advance and schedule it during low-traffic hours to minimize any impact.
Can I upgrade or downgrade my care plan?
Yes! You can upgrade or downgrade your plan at any time. If you find that your needs change or you’d like to add additional services, just reach out to us, and we’ll make the adjustments to ensure you’re on the right plan for your business.
What if I need additional features not included in my plan?
We offer a variety of add-on services that can be tailored to your specific needs. If you require additional features or custom functionality, please contact us to discuss your requirements, and we’ll provide a solution that works for you.
How will I know what’s been done on my website each month?
At the end of each month, you’ll receive a detailed maintenance report summarizing all updates, backups, performance metrics, security scans, and any other activities completed. This transparent reporting keeps you informed and helps you see the value of your care plan.
Do I still need a care plan if I rarely update my website?
Even if you don’t update your website often, it’s still essential to have a care plan. Regular maintenance ensures that your website stays secure and runs efficiently. Software updates, security checks, and performance monitoring are crucial for any website, regardless of how often you add new content.
Will you provide SEO improvements as part of the care plan?
Our Premium Care plan includes SEO monitoring, with monthly reports on keyword rankings and traffic insights. For dedicated SEO improvements, we offer separate SEO services that can be tailored to help you boost visibility and drive more traffic to your website.
If you didn’t find the answer you were looking for, feel free to reach out to us directly. Our team is here to help you with any questions or concerns you may have.